FAQ & Troubleshooting
This section answers common user questions and troubleshooting steps.
Frequently Asked Questions
I cannot log in
Possible reasons:
- incorrect password
- expired session
- wrong username
- browser cache issues
Fix:
- re-enter credentials
- check CAPS LOCK
- reset password
- refresh browser
- try another browser
Booking page keeps loading
Symptoms:
- spinner never stops
- booking page becomes unresponsive
- slot click does not continue
Possible causes:
- session expired
- temporary network issue
- browser cache conflict
- JavaScript loading issue
Fix:
- refresh the page
- log in again
- clear browser cache
- try incognito mode
- retry later
No available slots
Possible reasons:
- class fully booked
- no schedule configured
- selected date unavailable
Fix:
- choose another date
- select another class
- try again later
Credits are missing
Possible reasons:
- payment still pending
- admin verification incomplete
- transaction not refreshed
Fix:
- check payment status
- review pending credits
- refresh profile page
I paid but credits are not active
Possible reasons:
- payment verification still pending
- slip not processed
- incorrect payment proof
Fix:
- wait for review
- verify payment submission
- contact support
Upload payment slip failed
Possible reasons:
- unsupported file type
- file too large
- unstable internet connection
Fix:
- use JPG or PNG
- reduce file size
- retry upload
Cancel booking button missing
Possible reasons:
- cancellation not allowed
- booking already completed
- cancellation window closed
Fix:
- check booking rules
- contact support if necessary
Booking disappeared
Possible reasons:
- failed booking
- synchronization delay
- canceled record
Fix:
- refresh profile page
- log out and back in
- verify booking history
Wrong credit balance
Possible reasons:
- recent booking deduction
- pending payments
- manual adjustment
Fix:
- review transaction history
- compare recent activity
- contact admin
Language looks incorrect
Possible reasons:
- browser cache
- language cookie issue
- partial translation update
Fix:
- switch language again
- refresh browser
- clear cache
General Troubleshooting Checklist
If something behaves unexpectedly:
Browser Refresh
Try:
CTRL + F5