Profile & Booking History
This section explains how members manage their personal profile and booking records.
Accessing Profile
After login:
- Open top navigation
- Click Profile
Profile access may include:
- account details
- booking history
- credits
- transaction records
- payment records
Profile Information
Typical profile information:
- full name
- email address
- mobile number
- member account details
Users should keep profile information updated.
Editing Profile
If profile editing is enabled:
Users may update:
- name
- phone number
- password
- contact details
Recommended:
- keep phone number current
- keep email valid
Booking History
Members can review previous bookings.
Typical information shown:
- booking date
- class name
- time
- instructor
- location
- booking status
Booking Status Meaning
Pending
Booking request created but not fully confirmed.
Confirmed
Booking successfully accepted.
Credit has been deducted.
Cancelled
Booking canceled by:
- member
- admin
- system
Credit refund depends on policy.
Completed
Class attendance completed.
Canceling Existing Booking
If allowed:
- Open booking history
- Select booking
- Click Cancel Booking
- Confirm action
Possible restrictions:
- minimum cancellation notice
- no cancellation after cutoff time
- admin-controlled policies
Credit Balance
Members can view available credit balance.
Used for:
- booking eligibility
- package tracking
Transaction History
Transaction records may include:
- credit additions
- deductions
- refunds
- adjustments
Payment Records
Members may review:
- submitted payment slips
- pending verification
- approved payments
- rejected submissions
Common Problems
Booking Missing
Possible reasons:
- booking failed
- page not refreshed
- delayed synchronization
Fix:
- refresh page
- login again
- verify booking status
Credit Balance Incorrect
Possible reasons:
- pending payment not approved
- transaction adjustment
- admin correction
Fix:
- check transaction history
- contact admin if needed
Cancel Button Missing
Possible reasons:
- cancellation disabled
- booking too close to class time
- booking already completed
Security Recommendations
Users should:
- log out from shared devices
- protect account credentials
- verify profile details periodically
Next Step
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